CFS will replace any defective USB free of charge within 90 days. CFS will replace any defective tools within 30 days. There is no cash refund for educational products (USB) once mailed, or Distance Learning webcasts once a username and password is issued. CFS will offer a credit for the refund amount to be filled with any educational USB/Distance Learning product of same value (tools excluded). No refunds after the live portion of a class has been attended.